Privacy Policy

This privacy policy indicates how we collect; use; share; transfer; store; and protects your personal information. It also explains how to contact us to find out what personal information of yours we hold; what we use it for; how you can correct any inaccuracies; and how you can request that we stop using it.

Please read this privacy policy carefully since once you use this website you will be regarded as having read and accepted its terms.

Summary:

Below is a summary of some of the main terms of this privacy policy: Use of our website is strictly subject to this privacy policy. If you do not agree to its terms you must not use this website. We may collect different types of personal information about you when you use our website and services including your name, email address and postcode. The section how we use your information details all the ways we use your personal information, which includes: 

To process an order you place through our website To tell you about our other products and special offers that you may be interested in.

We will share your information as required by law with Police Forces, Insurance Companies and other Public Agencies subject to the correct legal requests being undertaken by these bodies

You can ask us any questions about your personal information at any time by Emailing to: om@myg.in

About us:

The Website myg.in is owned by myG India Private Limited and henceforth throughout the document may also be referred to "we", "us" or "our"

Registered Office: myG India Private Limited - Corporate Office, Mini Bye Pass, Puthiyara, Kozhikode, Kerala

We take your privacy and the security of your personal information very seriously.

If after reading this privacy policy you still have any questions about how we use your personal information, please write to the Data Protection Officer at our registered address or by Email: om@myg.in

The information we collect and how we collect it:

When you use our website or any of our other services we may collect personal information about you. The type of personal information we collect will vary depending on the services you are using.

We need to collect your details in order to contract with you for the contractual purchasing and sale of mobile devices through our website. We need basic details in order to make payment and transfer funds to the correct bank accounts and postal address. In order to ensure that we are fulfilling our legitimate business interests and satisfying your requirements we may also need to contact you on periodic basis to help us review or improve our services to you the customer. Legally, it is mandatory to keep financial records for seven years in order to meet the requirements of tax department.

We may collect:

Your email address, name, telephone number, address and bank account details to process an order to sell or purchase your mobile device; Your email address if you register to receive our email newsletters. Your name, phone number and other personal information if you call our customer services team or pledge an order to our website; details of your visits to our website and how you use our services through the use of cookies. Please see our cookie policy for more information.

In all other instances where we collect your personal information, we act as a data controller.

How we use your information:

• To improve our services -

We may use your personal information to help us understand how people are using our website and services so that we may improve them. Additionally, if you have provided your consent for us to do so, we may contact you by email, online, or via the phone to ask you for feedback on your experience of using our website and services. We keep this information for a maximum of 3 years.

• To fulfill an order you have placed - 

If you place an order to recycle or purchase a mobile device through our website, we will collect your personal information. We will also use your personal information to track the progress of the order you have placed. We keep your bank account details for 48 hours after you have placed your order. We keep other personal information for a maximum of 12 months. To help you with a customer services enquiry - If you contact our customer services team, we will use your personal information to communicate with you and help sort out your enquiry. We keep this information for a maximum of 12 months.

• To tell you about our products and any special offers that may be of interest - 

When you provide us with your personal information we may ask your consent to use it to send you additional information on other products and special offers that may be of interest. Unless you tell us otherwise, you are agreeing that we can use it for these purposes. We keep this information for a maximum of 3 years. You can easily unsubscribe from our Emails.

You can find out more about this, as well as information on how to turn off cookies, or change the cookie settings on your browser, by reading our full cookie policy.

You can stop receiving these ads at any time by emailing us at om@myg.in

Who we share your information with:

When you use our website and services you are consenting to us sharing your information for the following purposes:

Email communications - we use an external mail service to help us manage our email communications. If you provide us with your personal information to send your additional information on other products and special offers, we may share this information with our mail service solely to provide this service. They will not share this information with any other company or use it for any other purpose.

We may use other companies to help provide or maintain different parts of our website and service and in doing so they may process your personal information. In these instances, we are the data controller and the other companies must comply with our strict privacy requirements.

We link to other companies’ websites from our website. We try to only include quality, safe and relevant links but we cannot guarantee or verify the content of any externally linked website. If you follow a link to any of these websites, please note that they should have their own privacy policies and we have not endorsed or approved those policies. We cannot be held responsible (and do not accept any responsibility or liability) for the uses to which any other company puts your personal information once you have left our website.

Where permitted by law, we may also disclose your personal information:
if we sell the group or any company or part of the group; to comply with any legal obligation, or to enforce or apply our rights and other agreements; and to protect the rights, property, or safety of us, our group; our customers, or others.

We may also exchange your personal information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

How we keep your information safe:

Keeping your personal information secure is very important to us. Once we have received your personal information, we will use strict procedures and security measures to protect it. Our website is secured by SSL and we use a secure protocol (https://) to encrypt your information between your computer’s browser and our website. We protect our network with the latest firewall technology and we securely store personal information and encrypt your bank account details and passwords. We restrict the number of our staff that has access to any personal information and we have secure backup systems to ensure that any personal information cannot be lost or deleted.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and to choose a strong password (which should contain a mixture of letters and numbers).

Please bear in mind that no information sent over the Internet can be guaranteed to be totally secure. Although we will do our best to protect your personal information, we cannot guarantee the security of any personal information that you send to our website and it is sent at your own risk.

How to change your preferences:

All marketing emails have a clear unsubscribe link and if you click it then we will automatically unsubscribe you and you will not receive any further marketing emails.

How to get your information corrected or request we stop using it:

If you want correct personal details or want us to stop using your personal information then please contact us in writing by post or Email explaining why you object to its use and what you want us to do. We will then respond appropriately to your request.

Please note that if you do not provide us with your personal information or object to us using it then this may prevent us from fulfilling certain requests (for example we cannot help you with certain enquiries without your contact details and we cannot fulfill a request to recycle your mobile device without your contact details).

Changes to this privacy policy:

We update our privacy policy from time to time so we suggest you review it each time you provide any personal information. Any changes we may make in the future will be posted on this page and, where appropriate, notified elsewhere on the website

How to contact us or make a complaint:

If you have any questions or comments about this privacy policy then please write to the Data Protection Officer at the registered address or Email to: om@myg.in

How we identify the Lawful Basis for Processing Personal Data You, the customer, have given consent to the processing of your personal data for one or more specific purpose;
Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request, prior to entering into a contract;
Processing is necessary for compliance with a legal obligation to which the controller is subject;
Processing is necessary in order to protect the vital interests of the data subject or of another natural person;
Processing is necessary for the performance of a task carried out in your interests ie paying you money and completing the contract.

Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of you which require protection of personal data, in particular where the data subject or individual is a child.

Do we use Cookies?

A cookie is a small text file that is sent by the web server of the website you visit to your web browser and is stored on your computer. Cookies provide a number of functions in order to make websites work, or work more efficiently, as well as to provide information to the owners of websites (e.g. cookies can identify if you have previously visited or registered with a website).

We collect information about users visiting our Websites by analysing site traffic which includes the use of cookies.The information collected by cookies and other tracking methods on our Websites is anonymous and does not contain any sensitive information such as your name, address or any payment details nor does it contain any information that can personally identify you.

You may refuse the use of cookies by selecting the appropriate settings on your browser. You may delete and block all cookies from our Websites but some parts subsequently will not work.

Google Analytics 

Further information Our Website uses Google Analytics, a Web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies to help us analyse how users use the Website. The information generated by the cookies about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Under no circumstances will Google associate your IP address with any other data held by Google.

Terms of your relationship with myG Online

Your use of myG.in online mobile phone and electronics web store is subject to the terms of a legal agreement between you and myG.in whose principal place of business is at Kozhikode, Kerala, India.

This document explains how the agreement is made up, and sets out some of the terms of that agreement. Unless otherwise agreed in writing with myG.in, your agreement with myG.in will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the general terms.

Accepting the terms

In order to use the services, you must first agree to the terms. You may not use the services if you do not accept the terms. Clicking to accept or agree to the terms, where this option is made available to you by myG.in in the user interface for any service; or by actually using the services.

In this case, you understand and agree that myG.in will treat your use of the services as acceptance of the terms from that point onwards. You may not use the services and may not accept the terms if (a) you are not of legal age to form a binding contract with myG.in, or (b) you are a person barred from receiving the services under the laws of India.

Important Notice :

We are brand-authorized sellers only. For all after-sales, installation, and Warranty/Guarantee concerns, please contact the respective brands and we will provide support for the registration of the same with the brand.

Your passwords and account security

You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the services.

Accordingly, you agree that you will be solely responsible to myG.in for all activities that occur under your account.

If you become aware of any unauthorized use of your password or of your account, you agree to notify myG.in immediately.

Refund Policy

• No exchange or refund will be entertained once the order is placed. Refund of the amount will be given only when the product is 'OUT OF STOCK' or 'not shipped'.
• myG will not be held liable for any delay or loss of ordered shipment. Non-delivery chances occur on account of a mistake by you (i.e. wrong name or address or any other wrong info or recipient not present at time of delivery) any extra cost incurred by myG for re-delivery shall be chargeable extra.

Shipping Policy

myG has a transparent and clear shipping policy for all orders placed on our website. Our top priority is to ship your item at the earliest to your doorstep. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website. Delivery time may vary according to the address, area and may depend upon the product availability.

Shipping Charges may apply to certain offer products

Delivery Conditions

• The recipient is supposed to provide an ID proof during the time of delivery. This is to avoid any misuse of our online channel. The handset would not be delivered if the id proof is not provided.
• Prices shown in website may vary than those in the myG outlets. Prices should not be compared as web prices are only for online purchase.
• Color choice of handsets to be mentioned clearly before placing the order, no exchange will be done after the order is placed and delivered.
• Please note all items (including gifts if any) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
• We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
• There may be chances for unexpected price drops, category changes, and other technical errors. These situations are considered as hacked or cyber threats. myG.in has the right to cancel orders placed in these environments. Sales cannot be processed in these cases.
• Under any unforeseen circumstances, non-availability of stock/ item is not in saleable condition/ transit damage, etc. if your order has not been delivered within 10 days of placing the order, it will be automatically canceled. 
• Free delivery is only applicable for orders above Rs 500
• There may be unforeseen errors that may lead to price drops and or unintended visibility of the products on the website. In such cases, MyG may extend support to the customer to find alternative products and if no such alternative products are not available at MyG, MyG has all the right to cancel the order and refund the amount paid by the customer if any.
• Product images may vary from actual product