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Terms & Conditions

Welcome to

Terms of your relationship with

Your use of online mobile phone and electronics web store is subject to the terms of a legal agreement between you and whose principal place of business is at Kozhikode, Kerala, India.

This document explains how the agreement is made up, and sets out some of the terms of that agreement. Unless otherwise agreed in writing with, your agreement with will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the general terms.

Accepting the terms

In order to use the services, you must first agree to the terms. You may not use the services if you do not accept the terms. Clicking to accept or agree to the terms, where this option is made available to you by in the user interface for any service; or by actually using the services.

In this case, you understand and agree that will treat your use of the services as acceptance of the terms from that point onwards. You may not use the services and may not accept the terms if (a) you are not of legal age to form a binding contract with, or (b) you are a person barred from receiving the services under the laws of the India.

Your passwords and account security

You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the services.

Accordingly, you agree that you will be solely responsible to for all activities that occur under your account.

If you become aware of any unauthorized use of your password or of your account, you agree to notify immediately.

About Site Content

You acknowledge that the site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed.

All content is copyrighted as a collective work under the Indian. Copyright laws and we own a copyright in the selection, coordination, arrangement, and enhancement of such content.

You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the content in any way, and maintain any notices contained in the content, such as all copyright notices, trademark legends, or other proprietary rights notices.

In addition to the foregoing, use of any software content shall be governed by the software license agreement accompanying such software, if any.


Some of the services are supported by advertisements and sales promotions. These advertisements may be targeted to the content of information stored on the services, new launching, and queries made through the services or other information.

The manner, mode and extent of advertising by on the services are subject to change without specific notice to you.

In consideration for granting you access to and use of the services, you agree that may place such advertising on the services.


myG is our trademark and service mark. All other trademarks, product names, and company names and logos appearing on the site are the property of their respective owners.


If you submit, post or otherwise send us any information, content or materials including, without limitation, comments, reviews, data, text, messages, files, images, photographs, videos, audio-visual works, other persons' names, likenesses, voices, usernames, profiles, actions, appearances, performances and/or other biographical information or material, and any other materials, as well as links to data, text, files, images, photographs, videos, audiovisual works, shall be entitled to unrestricted use of such submissions for any purpose at all, commercial or otherwise, without the requirement of any further permission from or payment to you or to any other person or entity, including without limitation for inclusion in any future gale publication or gale product, with no compensation to you. No submission shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any submission. Without limiting the previous, you hereby grant us.

Payment and billing

You must select a payment method to pay us for any purchases you make from us. Every time you use the service, you reaffirm that:

We or our authorized billing agents are authorized to charge your designated payment method.

We may submit charges incurred under your account for payment.

You are responsible for all charges incurred under your account made by you or anyone who uses your account (including your children, family or friends).

We may, in our discretion, post charges to your payment method individually or may aggregate your charges with other purchases you make on the site and apply those charges to your next billing cycle. All purchases for mobile, services, accessories, and all subscriptions are final and nonrefundable.

You must notify us about any billing problems or discrepancies within 5 days after they first appear on the statement you receive from your bank or Credit Card issuing company.

If you do not bring such problems or discrepancies to our attention within 5 days, you agree that you waive the right to dispute such problems or discrepancies.

The price and offers displayed in website are applicable for online customers only. The prices displayed on the website are in no way related to or applicable to offline or physical stores.

Finance offers are provided by respective financer/ bank/ dealers as per its sole discretion, and is subject to detailed terms and conditions, with respect to, maximum cash-back, minimum transaction amount, period of credit, etc. Customer may contact the concerned financier/bank/dealers for any clarifications regarding finance offers.

In the case of customers availing EMI schemes under any finance option, There will be certain charges such as handling charges, processing charges, etc to a customer and the same will be added on top of their order subtotal and shipping fees.

No exchange or refund will be accepted once the order is delivered. In the case of the ordered product being 'Out Of Stock', 'Unable to Ship', or 'Unable to Deliver, the amount collected shall be refunded within a period off fourteen days from the date of knowledge

All the approval or rejection of finance schemes are at the sole discretion of finance partner.There may be cancellation of successfully placed orders during the process due to rejection of finance scheme from the finance partner.

Easy Returns Program

How do you receive your refund through shall refunds payment will be made through cheque / Voucher Code / Bank Transfer depending on the mode of payment used at the time of placing the order.

Proof of identification reserves the right to request for recognized Proof of Identification at the time of delivery. Failure to provide the same to either the delivery personnel or any of its associates, can lead to cancellation of the order. If the item purchased and is being delivered as a gift item, then the customer who made the original transaction online will have to provide his/her proof of identification.

Cancellation Charges

In case of any cancellation done by customer, transaction charges applies.

Limitation of Liability

  • You hereby agree to fully indemnify, defend and hold our company and its parent and affiliates and their respective officers, directors, employees and licensors harmless from and against any and all claims, liability, losses, costs and expenses (including attorneys' fees) incurred by you in connection with your purchase or transaction on
  • reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, and agree to cooperate with defense of such claim.
  • Under no circumstances and under no legal theory, tort, contract, strict liability, or otherwise, shall not be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for lost profits, loss of goodwill, work stoppage, accuracy of services, content or results, computer failure or malfunction, damages resulting from disabling of the services provided as part of
  • Any use or alleged use of / services through your account by any person, whether or not authorized by you; or The operation and content on your site or Any breach of your representations and warranties and other covenants under this agreement.

Refund Policy

  • No exchange or refund will be entertained once the order is placed. Refund of the amount will be given only when the product is 'OUT OF STOCK' or 'not shipped'.
  • myG will not be held liable for any delay or loss of ordered shipment. Non-delivery chances occur on account of a mistake by you (i.e. wrong name or address or any other wrong info or recipient not present at time of delivery) any extra cost incurred by myG for re-delivery shall be chargeable extra.

Delivery Conditions

  • The recipient is supposed to provide an ID proof during the time of delivery. This is to avoid any misuse of our online channel. The handset would not be delivered if the id proof is not provided.
  • Prices shown in website may vary than those in the myG outlets. Prices should not be compared as web prices are only for online purchase.
  • Color choice of handsets to be mentioned clearly before placing the order, no exchange will be done after the order is placed and delivered.
  • Please note all items (including gifts if any) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
  • We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
  • There may be chances for unexpected price drops, category changes, and other technical errors. These situations are considered as hacked or cyber threats. has the right to cancel orders placed in these environments. Sales cannot be processed in these cases.
  • Under any unforeseen circumstances, non-availability of stock/ item is not in saleable condition/ transit damage, etc. if your order has not been delivered within 10 days of placing the order, it will be automatically canceled. 
  • Free delivery is only applicable for orders above Rs 500
  • There may be unforeseen errors that may lead to price drops and or unintended visibility of the products on the website. In such cases, MyG may extend support to the customer to find alternative products and if no such alternative products are not available at MyG, MyG has all the right to cancel the order and refund the amount paid by the customer if any.
  • Product images may vary from actual product

What is a Pre-order of a Product?

When products are to be released at a future date, orders can be placed in advance. These pre-booked orders will be shipped on the release day and will be delivered within 2 to 4 working days.

How is your Order Confirmed?

With every order, you will receive an e-mail, call and SMS notification containing the details of the order placed by you. Once we ship the product, you will receive another e-mail and SMS containing the shipping details.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package and call our Customer Care +91 9249 001 001 or log on to, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

Returns Policy

Mobile Handsets are warranted for a period defined by the respective manufacturers against defect in material & workmanship. myG is not giving the warranty and does not hold out any warranty of products sold. myG will not be responsible for any defective/deficient or otherwise unsatisfactory products. No exchange or refund will be taken once the order is placed. myG will not be held liable for any delay or loss of ordered shipment.

Conditions for return:

  • The return process of the product can be restricted depending on the nature and category of the product.
  • Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
  • Products/Items should be UNUSED
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
  • Only those products will be eligible for return policies which are received by us within 10 working days of the date of delivery.
  • No exchange or refund will be taken once the order is placed. Refund of the amount will be given only when the product is 'OUT OF STOCK' or 'not shipped'.

Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances like:

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage / defect which is not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging

myG retains the sole rights to examine whether the product returned is defective/damaged and based on the verification myG will either reship/replace the product to the customer.

In case product is defective or damaged then the myG will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.

In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reship to the shipping address of the order.

Customer will have to bear the shipment charges for the replaced/reshipped product.

If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered Email.

There may be differences in specifications/features/description of products due to technical errors,in all cases customers are requested to ensure that the product delivered is as per the invoice generated with the price and specifications.If there any difference noticed we request you to notice us within 24 hrs of delivery and keep the package intact ,unpacked,unused and not installed.myG shall not take back any products which is unpacked,used and installed .If the product is not same as per the customer request/order myG shall take back the item (if not used,unpacked and not installed)and shall provide alternate product(if available at myG)or refund the amount paid completely.

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our call centre 9249 001 001

Shipping Policy

myG has a transparent and clear shipping policy for all orders placed on our website. Our top priority is to ship your item at the earliest to your doorstep. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website. Delivery time may vary according to the address, area and may depend upon the product availability.

Shipping Charges may apply to certain offer products

2Fast Delivery Terms and Conditions

1. All orders placed between 10.00AM to 4.00PM are eligible for the myG 2Fast Delivery.

2. myG 2Fast Delivery facility available under selected cities only.

3. Currently myG 2Fast Delivery is available at Calicut,Cochin and Trivandrum.

4. Currently the myG 2Fast Delivery facility applicable for only Laptop 

    Mobile Phones and Tablets.

5. All these order Delivery’s are subject to product availability/condition of stocks

    at customer preferred location.

6. myG 2Fast Delivery is not applicable on public and regional holidays.

7. myG 2Fast Delivery may not be applicable on certain unforeseen events*

8. Only prepaid orders are eligible for this myG 2Fast Delivery.

9. All orders under finance schemes are not eligible for the myg 2fast delivery as it requires approval from the finance partner which usually takes 3-5 working days

Special Offer - One Year Extended Warranty Special Offer for July 2018

1. Extended warranty offer is applicable only to the customers who purchase mobile phones from 27th July'18 To 29th July'18. The total warranty period includes 1 year manufacturer warranty and 1 year myG Care Warranty.

2. We will cover all the complaints covered by manufacturer as per their policy.

3. We authorize only myG Care to repair and service the product which comes under extended warranty policy after the expiry of manufacturer warranty.

4. Any gadgets which are repaired from other service centers except authorized service center/ myG care will not be accepted for claiming the extended warranty.

5. The spare parts used (if required) for completing the service of gadgets will be myG Care approved good quality spare.

6. Extended warranty will be rejected if there is any type of physical/liquid damage.

7. Accessories along with the box like Headphones, Battery, Adapter, cables etc won’t be covered under extended warranty.

8. In the event of any unforeseen circumstance and spares not being available, another pre-owned handset of same model or different model with same specifications will be replaced to customer.

9. As extended warranty is only for myG-My Gen Digital Hub & 3G Digital World Customers, ownership change is not acceptable for claiming the extended warranty.

10. Registered customers should produce the original invoice copy and copy of their id proof at the showroom for claiming the extended warranty.

11. All disputes are subject to Kozhikode Jurisdiction.


This offer is also valid for those customers who purchased gadgets from 2nd August 2018 onwards. For warranty claim, these customers has to submit the extended warranty mentioned invoice.

Online Exclusive Deals (Free accessories offer)

  • Applicable for selected models only
  • Offer is not available for Apple, OnePlus, Realme mobilephones

HDFC bank offers terms and conditions

  • Offer valid only on HDFC Bank CC, CCEMI, and DCEMI.
  • Offer not valid on HDFC Bank Debit Card Non-EMI swipes.
  • Offer not applicable on HDFC Bank Brand Cashback Models
  • Offer applicable only once per customer during the campaign period.
  • Cashback value redemption is only for accessories purchase

Scratch Card

  • This Coupon will be provided only for invoice greater than or equal to Rs.5000/-
  • Only One coupon will be provided for an invoice.
  • Coupon cannot be issued for Special Offer Products
  • Coupon will be activated in your account after the payment completion of the order.
  • For Cash on Delivery orders, the coupon will be activated once the order is complete after delivery.
  • The discount or gift offer shown in scratch coupon will be the final offer to the customer.
  • If a customer won discount offer, he/she can buy any products equal to the discount amount from myG. Also no coupon will be given for the new purchase using the coupon.
  • myG management has the sole discretion to change, suspend or modify the offer or terms and conditions at any time without prior notice.
  • Any legal disputes regarding this scheme will come under Kozhikode jurisdiction
  • myG has the right to change the gifts with the equivalent value products, if the same item is not available at the time of disbursal.
  • Scratch card will expire 10 days after delivery

Terms and Conditions of Installation for Large Appliances at customer shipping address:

1. Covered under Standard Installation

 Standard installation charges are to be paid directly to the brand authorized technician at the time of installation.

 1) Drilling of holes into a brick wall for taking out the pipes

 2) Fixing a hole sleeve & Cap.

 3) Fixing & connecting indoor and outdoor units using the standard Kit provided by the         manufacturer

 4)Placing the outdoor unit at serviceable location


2. Not Covered under Standard Installation

 The below items are not covered under standard installation and will incur additional charges as       availed basis need or request

1) Outdoor unit stand

2) Extra copper wire

3) Drainpipe extension

4) Wiring extension from the meter to the installation site

5) Vinyl tape roll

6) Dismantling/shifting of the old appliances

7) Closing the holes with White Cement

8) Stabilizer

9) Plumbing and masonry work.

10) Power-point/MCB fitting and any other electrical work

11) Carpentry work

12) Core cutting fabrication and electrical.

 Note: we highly recommend using standard & authorized accessories Only.

13) Installation on the building premises where technicians cannot reach.

 Please note:

1. Ladder and proper safety measures to be arranged by customer in case required at installation site.

2. In case piping is already pre-laid by customer during construction stage, then nitrogen pressure testing will be required after connecting outdoor and indoor. The cost of the same to be borne by customer.

3. Installation other than standard installation may require prior consultation with the brand service engineers and may incur additional charges for the customer


1. Promo code can be redeemed only on Promo code cannot be redeemed directly at        the myG store.

2. Promo code are valid till January 31 2023.

3. Offer is applicable for above Rs 30000 smartphone purchase. Realme. Onplus, Apple and Vivo T          series are excluded.
4. Eligible users can avail of the offer once during the campaign's validity

  • The voucher can only be redeemed on a minimum purchase of ₹20,000.
  • This voucher can be redeemed only by one person, one time & against one bill.
  • This voucher can be redeemed only at 
  • not applicable to store
  • This offer is available on selected brands/category
  • This voucher cannot be clubbed with any other offers.
  • myG has the sole discretion to change, suspend or modify the offer or terms and conditions at any time without prior notice.
  • This voucher is valid till 30th April 2023 only.
  • Any dispute arising out of the terms of this offer shall be settled in the courts in Kozhikode, Kerala.

As per RBI guidelines we are unable to collect cash above Rs 49,999.00/- per transaction.

* Unforeseen Events  means an event beyond the control of DYNATON, including but not limited to acts of God,War, Terrorism, Mobilization, Civil Commotion, Riots, Embargoes, Orders or Regulations or Governments of any relevant jurisdiction, Fires, Floods, Strikes, Lockouts or lock-downs or other Labour Difficulties, Shortages of or inability to obtain shipping space or land transportation or inability to access the Customer’s Premises.

Grievance Officer

Mr. Rishad

myG Corporate Office, Mini Bye Pass, Puthiyara, Kozhikode, Kerala


Mobile Number: +91 70347 74455